FREQUENTLY ASKED QUESTIONS
Below you will find answers to some of my most frequently asked questions. If your question is not answered below, please contact me and I will personally answer your question(s) just as soon as possible … usually within 24 hours.
What kind of chocolate do your wrappers fit over?
Our full-size wrappers fit over a 1.55 oz Hershey’s Chocolate Bar (regular size candy bar), our king-size wrappers fit over a 2.6 oz Hershey’s King Size chocolate bar, our half pound wrappers fit over a Hershey’s half pound chocolate bar and the minis fit over Hershey’s Miniatures chocolates. Please note that our wrappers fit over any candy bar of similar size but we prefer to use only Hershey’s chocolate with our wrappers. If you’d like to use an alternative candy, please contact me for pricing information or choose the “wrappers only” option when you order.
Is the chocolate included with the wrappers?
You can purchase your personalized wrapper wrapped around a chocolate bar or you can save money by purchasing and wrapping your own candy. The choice is yours.
Can I purchase the wrappers only?
Yes. Many of our wrappers can be purchased as wrappers only with the exception of the embellished designs, Minis and the Mintbooks. All orders for embellished designs, Minis and Mintbooks come with candy included.
What type of paper do you use?
All of our products are professionally printed on glossy commercial grade papers that could not be duplicated on home printers. Cathy’s Creations will be happy to add the personalized information of your choice to any of our products.
What methods of payment do you accept?
Cathy’s Creations accepts all major credit cards and uses PayPal as our secure, online payment processor.
What method of shipping will be used to mail my order?
Cathy’s Creations always uses USPS Priority Mail to ship. I use Flat Rate packaging whenever possible and my shipping rates are based on the post office's flat rate shipping rates. You can choose to have your order shipped any way you like, just notify me of any special shipping instructions you may have. I am located in Brewster, NY and I am available to deliver orders locally. Contact me to see if local delivery is an option for you.
Will my chocolate melt in transit?
I ship across the country all year round and I haven't had a problem with the product melting in transit. There is no way that I can guarantee that your product will not melt in transit on it's way to you but there are several things that we can do to prevent any damage to the product in shipping. All of my products are shipped via priority mail for delivery in 1-3 days. During the summer months and when shipping to warmer climates, I will ship the product with ice packs to keep the chocolate cool while shipping. As a customer, you can make sure that someone is home to receive the package when it arrives and then keep it in a cool, dry place until it is needed.
What are your hours of operation?
Cathy's Creations is a home based business. While my website is available 24 hours a day, I am not. I work in my office every day from 9 am to 3pm. In most cases you will receive any communication from me within those hours.
What is your return policy?
Due to the extremely personalized nature of this product, Cathy's Creations does not offer refunds or returns. All items are considered final sale. All of my customers have the opportunity to view and approve their wrapper design before it is printed and shipped. It is Cathy's Creations policy to not print or ship anything without customer approval. If for some reason, I make a mistake and send you the wrong product, I will replace it at my expense.
What if my product is damaged or arrives late?
Cathy's Creations has a ship at your own risk policy. I cannot and will not take responsibility for anything that happens to your package once it leaves my hands and goes to the post office. All of my package are trackable and insured and I trust that the post office will deliver them as expected.
Please allow adequate time to receive your items before your event to help ensure that they arrive in time. My standard production time is 3-5 business days and then another 1-3 days for shipping. My production time dependent on your cooperation as a customer. To help insure safe and timely delivery of your product, please supply me with a valid address and please be sure to reply to all of my messages.
How do I place an order?
You can order easily by selecting any of the products in the product catalog. Just click on the link for Product in the main menu to see my full product line. Simply select the products that you’d like to order and complete the short personalization form on the product page. Once you place your order, please allow up to 24 hours for Cathy's Creations to provide you with a proof of the wrapper.
How long does it take to receive my order?
Typically your order will be shipped within 7-10 days from the time I receive your order. However, my production time is dependent on your feedback and cooperation in the design process. I will not print or ship anything unless the design is approved by the customer and payment has been received. My busiest times of the year are Christmas, Valentine’s Day and Easter, so please plan accordingly if you require delivery during these times of the year.
Is my credit card information safe?
Cathy’s Creations does not collect credit card or banking information from anyone.
How do you make them look like a “classic” Hershey Bar?
For those of you who don’t know, Hershey bars used to have a foil wrapper with the paper Hershey wrapper placed over it. In recent years, Hershey has changed their wrapper design by eliminating the foil wrappers, resulting in a fresher product. I have been able to maintain the look of the “Classic” Hershey bar (with the foil ends) by offering foil pouches with every order. I am happy to offer these exclusive pouches, free of charge, with every order. The pouches are the perfect size for a full-size Hershey bar and couldn’t be easier to use.
What can be included in the foil pouches – only chocolate bars?
In addition to any type of bar (chocolate, granola, or other candy or food item), the foil pouches could be used to include the added element of business cards, raffle or lottery tickets, coupons, etc.
I placed an order, but why haven’t received a response?
Cathy’s Creations responds to all orders with an email 24-48 hours after you place your order. If you are using a spam filter, my email may not make it to your inbox. Please check your “junk mail” folders if you are expecting a response from Cathy’s Creations. Also be sure to add me to your address book so you don’t miss out on any other communications we may have for you. If I cannot contact you by email, I will contact you by phone, so please include a valid telephone number on your order form, if you would rather be contacted by phone.
What size bottles do the water bottle labels work with?
The water bottle labels are designed to fit any bottle up to 0.5 liters.
Is it easy to apply the labels to my own water bottles?
Wrapping your water bottles is extremely easy. The labels are peel and stick will fit perfectly on any standard size single serve water bottle.
What goes into Mintbooks?
All of our mintbooks come with one Lifesaver’s Mint stapled inside the mintbook. Other items can be used upon request of the customer. Please let me know if you require another item in your mintbooks.